High HCAHPS scores are essential for ensuring quality care, and their impact on reimbursement through the Value-Based Purchasing Program should not be ignored. To stay ahead, healthcare leaders are turning to integrated nurse call technology to strengthen patient satisfaction.
Let’s dive into the HCAHPS questions that assess patient satisfaction and explore how four of West-Com’s solutions collaboratively address each one to elevate your patient satisfaction survey results:
HCAHPS Question: During this hospital stay, after you pressed the call button, how often did you get help as soon as you wanted it?
When call lights go unanswered, patient anxiety and frustration rise — directly impacting HCAHPS scores and damaging trust in care. Quick, efficient responses are key to building confidence and satisfaction.
West-Com’s Solutions:
- Patient CareBoard™: CALL ASSURANCE® messages appear instantly, letting patients know help is on the way. Displays caregiver names and care plans clearly, cutting down non-urgent calls.
- Nurse Console: The live Unit Map displays room statuses, requests, alerts, and staff locations for quick response to urgent needs.
- MobileCare™: Directly routes patient calls to caregivers’ smartphones, letting staff respond or delegate instantly from anywhere in the facility. Automatic routing sends calls to the right caregiver, reducing wait times.
- Workflow Stations:Streamlines tasks and automates reminders, ensuring rounds, cleaning needs, and patient requests are handled before escalating.
HCAHPS Question: How often did you get help in getting to the bathroom or in using a bedpan as soon as you wanted?
About 1 in 3 hospital falls occur while patients are attempting to use the bathroom, making toileting one of the riskiest activities for patients. Timely support is essential for reducing fall risk, ensuring patient safety, and improving patient satisfaction survey results.
West-Com’s Solutions:
- Patient CareBoard™: Proactive in-room messages let patients know help is on the way, reassuring them to stay put, reducing the urge to move independently.
- Nurse Console: Displays bathroom assistance requests instantly, prompting nurses to prioritize these calls and respond quickly, preventing risky delays.
- MobileCare™: Direct-to-caregiver alerts ensure no bathroom call goes unnoticed. Customized workflows reduce alarm fatigue while enhancing care communication.
- Workflow Stations: Timers and reminders support consistent rounding, enabling staff to address bathroom needs before requests escalate to ensure predictable and safe support.
HCAHPS Question: Before giving you any new medicine, how often did hospital staff tell you what the medicine was for?
Medication misunderstandings cause confusion, non-compliance, and higher readmission rates. Providing clear information helps patients stick to their care plan, reducing the risk of readmissions and promoting better health outcomes.
West-Com’s Solution: Patient CareBoard™
- Displays prescription information like medication name, dosage, and timing while customizable fields prompt staff to include specific notes and instructions.
- Features reminders that encourage patients to ask questions about new medications, creating opportunities for a clearer understanding of their care plan.
HCAHPS Question: During the hospital stay, how often was the area around your room quiet at night?
Hospital noise levels average 67 decibels at night (the equivalent of a running vacuum cleaner), making it hard for patients to rest and slowing the healing process. Creating a quieter environment is crucial for better patient outcomes.
West-Com’s Solution: Nurse Console
Quiet Mode optimizes night alerts, automatically lowering nurse call volumes during evening hours to reduce disruptions and promote a restful environment.
Ready to Elevate Your Patient Satisfaction Survey Results?
High HCAHPS scores don’t happen by chance — they’re the result of investing in the right solutions. Discover how West-Com’s nurse call system can transform patient experiences and drive lasting improvements in patient satisfaction.
Request a demo today to see how our technology can help your facility achieve safer, faster, and more patient-focused outcomes.
The post How West-Com Boosts HCAHPS Scores with 4 Powerful Solutions appeared first on West-Com Nurse Call Systems.